Day 187, 188 and 189 / 365: The Microsoft Philippines MOF Trainings and Seminars

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July six, seven and eight year 2011

The Microsoft® Operations Framework (MOF) Essentials Workshop is designed for the IT organization that wants to achieve greater availability, reliability, and security in their mission critical IT services. The information in the workshop is built on the best practices guidance contained in the Microsoft Operations Framework (MOF). MOF provides guidance on how to plan, deploy, and maintain IT operational processes in support of mission-critical service solutions, based on proven industry experience as published in the IT Infrastructure Library (ITIL).

Overview:

In today’s ever-changing economy, enterprise organizations are increasingly dependent on their IT systems, and are therefore more vulnerable to failures in those systems. While rock-solid technology is necessary to meet enterprise demands for reliable, available, and secure IT services, technology alone is not sufficient. According to industry analysts, 50 percent of all IT budgets are spent operating IT systems, and 80 percent of unplanned system downtime is caused by people and process failures. It is vital that enterprises augment technology with skilled IT staff who are using effective IT operations processes.

Microsoft understands the challenges inherent in today’s enterprise computing environments, and has responded with best-in-class technology accompanied by proven best practices for operating and managing that technology.

MOF Essentials Workshop

MOF Essentials is a two-day, instructor-led workshop that introduces the Microsoft Operations Framework and delivers process knowledge that students can immediately use to:

• Help achieve greater availability, reliability, and security in mission-critical IT services

• Help improve quality of service (QoS) while reducing total cost of ownership (TCO) MOF Essentials exposes students to the three key elements of MOF: the process, the team, and the risk models.

The process model addresses the operational processes required to deliver quality services. The team model similarly addresses the people issues, while the risk model applies standard risk-management best practices to operating an IT infrastructure.

Target Audience

Participants in this workshop should be IT operations staff who administer large enterprise environments and are responsible for designing, implementing, or managing operational processes. There are no specific prerequisites, though familiarity with the IT Infrastructure Library (ITIL) through the ITIL Foundation certification is recommended.

Key Benefits

MOF provides guidance on how to plan, deploy, and maintain IT operational processes in support of mission-critical service solutions. MOF can help enterprises accomplish the following:

• Operations assessment

• Process implementation

• Ongoing process improvements

• Process automation using Microsoft products Value of the MOF Approach MOF is a structured yet flexible approach based on:

• The IT Infrastructure Library (ITIL), which describes the processes and best practices necessary for the delivery of mission-critical service solutions

• ISO 15504, from the International Organization for Standardization (ISO), which provides a normalized approach to assessing process maturity

• Microsoft technology and experience gained from working with enterprise customers These adaptable standards offer enterprises lasting value that will continue to grow.

Workshop Syllabus

Course curriculum includes the following:

• Introduction to MOF

– MOF approach to service management

– MOF vision, goals, and approach

– MOF models

• Building on ITIL

– ITIL background and philosophy

– ITIL benefits and certification

– Relationship between MOF and ITIL

• MOF process model

– Overview and terminology

– Structure, principles, and goals

– Service management functions (SMFs)

• MOF team model

– Overview and terminology

– Structure, principles, and goals

– Team models and communication

• MOF risk model

– Overview and terminology

– Importance of risk management to IT operations

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Day 187/365: Microsoft Training Programs

Day 188/365: Microsoft Operations Framework

Day 189/365: Microsoft Trainings

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